COVID-19 POLICY

The Government announced on 23rd March that people should stay at home wherever possible. In line with current advice, some essential businesses need to stay open for the public good and to support the nation. MPF Waste provide essential services to homes and businesses where waste may cause an environmental hazard or where individuals are unable to dispose of waste themselves.

We recognise that we provide essential services to customers and want to reassure them that we will continue to provide them with a service as long as we are able to do so.

Current Government advice allows us to enter the home to collect waste. However we will not be able to enter the home if someone is shielding indoors or is in a high risk group. If you identify to us in advance that a person is vulnerable (but not high risk) and may require additional assistance, we will do our best to accommodate this safely. In person contact should be kept to an absolute minimum and from a distance of at least 2m. Customer and staff safety is of upmost importance to us and we will only work where is it safe to do so.

Safety measures we have put in place:

  • Waste should be placed outside wherever it is possible to do so to ensure that there is no close human interaction.

  • Where this is not possible waste should be contained away from other people

  • Our staff are taking precautions and only attending work if they are fit to do so

  • We will not hand over mobile phones or documentation and will sign these on your behalf

  • Hand sanitiser, masks and gloves are provided and used by our staff

  • Contactless payment options

  • Waste from homes with possible cases of COVID-19 and waste from cleaning of areas where possible cases have been identified should be double bagged, using a strong rubbish bag. These bags should be tied and stored for at least 72 hours

 

"PLEASE NOTE: We are not able to collect if you are exhibiting symptoms or have been exposed to the virus or are isolating due to potential exposure"